DocuSign eSignature

1. Read: DocuSign - I received a Violation of DocuSign System Use email notification
2. Read: DocuSign - How do I tell if a signature is legitimate?
3. Go to: https://account.docusign.com
4. Enter your VCU email address (your eID@vcu.edu email address, not @vcuhealth.org or other formats. As a general rule, all VCU and VCUHS members have a VCU eID@vcu.edu format for their email address listed in the VCU redirector.)
5. Click Next
6. Click Use Company Login (if prompted)
7. Authenticate to the VCU Central Authentication Service (if prompted)
8. Complete all VCU DocuSign training https://docs.google.com/document/d/1BwE3x0Tju5tqfpv6KHK_-fwcNwVTKzbrGs0kCiovTYc/edit?usp=sharing

Please thoroughly review the information regarding How to Gain Access to a Specific Template.

HOSPITAL-ONLY RECORDS: Note that it is expected that hospital-only documents/records reside solely on the VCUHS DocuSign domain, not on the university's DocuSign domain. Please contact VCUHS IT through the Employee Intranet (https://intranet.vcuhealth.org/) or 804-828-6447 for questions regarding any hospital records. VCUHS IT can assist you in determining whether the documents you are creating should be stored solely on the VCUHS DocuSign system. The VCU DocuSign support personnel cannot assist with the VCUHS DocuSign system.

Your VCU enterprise DocuSign account under account ID #11599208 is automatically created by you when you first log into DocuSign per the steps above. Please note that only envelopes addressed to your vcu.edu email address after you create your account will display in your account. Forms you submit by PowerForm will not display in your account. All VCU enterprise DocuSign accounts are able to sign, send, upload, and download documents.

What is DocuSign eSignature?

DocuSign eSignature is the university’s electronic signature solution for its legally binding agreements, contracts, and standard VCU business forms. All envelopes and templates belong to the university, not to individual end users. Please thoroughly review the Computer and Network Resources Use: "VCU computer and network resources, including email are the property of the university, not the individual." All VCU DocuSign use is for VCU business for the purpose of obtaining signatures on legally binding agreements and contracts. All standard VCU policies apply to DocuSign system use. Every envelope you send is for university business use only, and every envelope you have ever sent can be transferred to another individual for business continuity. Do not upload and send any documents from your VCU DocuSign account for any form of non-VCU business. Please thoroughly review the following two articles:

• DocuSign - I received a Violation of DocuSign System Use email notification
• DocuSign - How do I tell if a signature is legitimate?

An end-user DocuSign account is essentially a portal with a set of permissions. Your end-user account portal contains personal contacts, signature formats, some Preferences for the types of email notifications to be sent to your email address, permission to create envelopes and/or templates for legally binding agreements on behalf of VCU DocuSign domain account ID #11599208, as well as links to those envelopes. Your account does not store envelopes or templates: the templates you create and the envelopes you send or receive are not in your account. All templates and envelopes that originate from your VCU DocuSign account are stored in the university’s DocuSign domain account. All VCU DocuSign activity is subject to both manual and automated monitoring. Please ensure that all of your VCU DocuSign account use is for legitimate VCU-related business. If you do not require legally binding signatures for legitimate VCU business, please consider an alternative solution.

Related articles:

• DocuSign - What happens to my account or envelopes when I transfer to another department?
• DocuSign - What happens to my account or envelopes when I leave VCU?

Logging into DocuSign

All authentication to your VCU DocuSign account is through the VCU Central Authentication Service (CAS). Your eID record must be able to provide the “givenname,” “surname,” and “emailaddress” fields (your VCU eID record must contain the eID@vcu.edu format of your email address. If it does not, please contact Collaboration Services drgee@vcu.edu) to DocuSign-related authentication requests. If it cannot provide these, you will receive an error regarding a missing attribute. Issues logging on to the VCU CAS should be reported to the VCU Technology Services IT Support Center at 828-2227. VCU DocuSign support staff are unable to assist with CAS issues or with updating eID records.