Environment
- Account Management Portal
- https://go.vcu.edu/forgoteID
Solution
NOTE: The eID Finder will only be able to locate your eID if you have previously claimed your account
- Navigate to https://go.vcu.edu/forgoteID
- Enter 2 pieces of information
- Your birthday counts as the first. You will only need your V# OR your VCU Card #
- Your birthday counts as the first. You will only need your V# OR your VCU Card #
- Tick the box to agree to receive an SMS text message and/or email. The submit button will only appear when the box is checked
- Click Submit
- Choose where you want your eID to be sent
- If you only have an email on file, the eID will automatically be sent there
- If you have a phone number on file, you will be given the choice of where to send the eID
- Once you have validated your eID, you will be able to login or reset your password