Environment
- DUO Mobile
- Android device
- iOS device
Solution
DUO Mobile may need to be reactivated for a variety of reasons, which may prevent you from logging in and adding a new DUO mobile device:
- New phone
- New number
- Failed cloud backup restoration
- DUO isn't sending/receiving successful pushes
Please call the IT Support Center for assistance with reactivating DUO: 804-828-2227.
You can prepare ahead of time by downloading the DUO Mobile app for your device:
