How to activate or reactivate DUO mobile

Environment

DUO Mobile
Android device
iOS device

Solution

If you can already log in, follow the steps at adding a new DUO mobile device.
If you are unable to log in, call the IT Support Center at 804-828-2227.

You can prepare ahead of time by downloading the DUO Mobile app to your device:

Additional Information

DUO Mobile may need to be reactivated for a variety of reasons:

New phone
New number
Failed cloud backup restoration
DUO isn't sending/receiving successful pushes

Solution Properties

Keywords

DUO DUO-mobile raexternalrequest

Solution ID

240808084537287

Last Modified Date

09/19/2025 09:32:20 AM

Taxonomy

Access and Identity Management > DUO Two-factor Authentication

Collections

Technology Services (Auth)
VCU (Public)

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