How to activate or reactivate DUO mobile

Environment

  • DUO Mobile
  • Android device
  • iOS device

 

Solution

  • If you can already log in, follow the steps for adding a new DUO mobile device.
  • If you are unable to log in, call the IT Support Center at 804-828-2227.
    • Note: issues regarding your account cannot be handled via email due to University security policies. You must call the IT Support Center or visit our front counter location to address DUO/login/account issues.


You can prepare ahead of time by downloading the DUO Mobile app to your device:

Get it on Google Play                        Download on the App Store

Additional Information

DUO Mobile may need to be reactivated for a variety of reasons:

  • New phone
  • New number 
  • Failed cloud backup restoration 
  • DUO isn't sending/receiving successful pushes

Solution Properties

Keywords
DUO DUO-mobile
Solution ID
240808084537287
Last Modified Date
03/04/2026 09:29:13 AM
Taxonomy
  • Access and Identity Management > DUO Two-factor Authentication
Collections
  • IT Professionals
  • Technology Services
  • VCU (Public)
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