Symptoms
When you try to access VCU eServices, you receive the following Shibboleth error:
The request cannot be fulfilled because the message received does not meet the security requirements of the login service.
Environment
cas.vcu.edu
eservices.vcu.edu
shibboleth.vcu.edu
Solution
- Try opening https://eservices.vcu.edu in an incognito or private browsing window.
- If that works, clear your cookies and cache to restore normal web browsing for eServices.
- Otherwise, contact support.
