DocuSign - Contacts / Directory - Knowledge Base - Virginia Commonwealth University

Summary

Your end-user account portal only has access to your personal Contacts in DocuSign. There is no university-wide directory available in DocuSign. Your personal Contacts are populated when you address an envelope or when you manually add an individual's name and address directly to your Contacts in your DocuSign Preferences.

Environment

VCU DocuSign eSignature accounts

Solution

Ensure that you have completed all VCU DocuSign training.

When you address an envelope in DocuSign, any automatic population of name and email address is solely from your personal Contacts: there is no university-wide directory in DocuSign. When you manually type a name and email address for the first time, it is automatically stored in your Contacts. You may also directly add, edit, or delete a Contact by clicking your profile icon in the upper right, selecting My Preferences, Contacts.

It is strongly recommended that you use the VCU eID @vcu.edu format of the email address for anyone at VCUHS, not their vcuhealth.org format.

Additional Information

Please note that links to a variety of VCU-specific DocuSign resources are available in the administrator message, and in the footer on the Home, Agreements, and Templates tabs.

VCU DocuSign resource links

Keywords: DocuSign eSignature