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Error: Connect capability is unavailable because the VPN service is unavailable

Updated 08/25/2025 09:19:12 AM
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Symptoms

After trying to log in to the Cisco Secure Client VPN, you receive the error "Connect capability is unavailable because the VPN service is unavailable"

Environment

Cisco AnyConnect Secure Mobility Client

macOS 13 +

Solution

Uninstall and Reinstall

  1. Uninstall the Cisco Secure Client from the device
  2. Restart the Mac
  3. Reinstall the Cisco Secure Client

Enable Cisco Login Items

  1. Open System Settings.
  2. Navigate to General.
  3. Select Login Items and enable the three Cisco items.
    Image

Run the following commands in the Terminal app

  • Using Spotlight Search, type "Terminal" to find that app.
  • It can also be located in Applications > Utilities.
sudo cp /opt/cisco/secureclient/bin/Cisco\ Secure\ Client\ -\ AnyConnect\ VPN\ Service.app/Contents/Resources/com.cisco.secureclient.vpnagentd.plist /Library/LaunchDaemons/  sudo launchctl bootstrap system /Library/LaunchDaemons/com.cisco.secureclient.vpnagentd.plist

If prompted about blocked actions, click Open System Settings and Allow to allow the CiscoVPN to install the necessary network settings.  Then restart the Cisco VPN, and connect.

Keywords: vpn-connection raexternalrequest

Need help?

Call 804-828-2227

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  • Error: The service provider in your current location is restricting access to the Internet. you need to log on with the service provider before you can establish a VPN session. You can try this by visiting any website with your browser.
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Solution ID
250825091842320
Last Modified Date
08/25/2025 09:19:12 AM
Taxonomy
  • Network and Security > RamsVPN
Collections
  • VCU (Public)
  • Technology Services
  • IT Professionals

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