Error: We are unable to give you access

When signing into Mendeley (id.elsevier.com) under the Virginia Commonwealth University organization, an error is returned:

id.elsevier.com

Mendeley

You must Create and Sign In with a personal email. VCU does not have a contract with Elsevier for the Mendeley product.

• Elsevier uses InCommon to provide SSO access
• VCU is a member of InCommon
• All members will appear in the list of Organizations for a product that uses InCommon
• VCU has not configured SSO for Elsevier because we do not have a contract for any products which would use it
• Elsevier returns a confusing message to "contact your administrator," but there is no administrator because there is no contract