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How to connect your phone number to DUO for a generic account

Updated 

Environment

  • Generic account (Google Workspace) 
  • DUO 2Factor 

Solution

If you are the owner of a generic account and know the password, you can enroll your device in DUO through eid.vcu.edu. 

  1. Log into https://eid.vcu.edu with your generic account,
    1. Use an incognito/private browsing window, so the system doesn't confuse your logins 
  2. Click the My Profile tab and then Manage Security
  3. Click the Add New Device button and enroll your device

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If you are not the generic account owner but use the account for your work and need to be added to DUO, reach out to the owner and have them follow the steps above to add your device. 

For assistance, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu.