Problem: Can't log into VCU Windows computer

When trying to log into a VCU owned computer, you are unable to login with your eID and password. 

• Windows
• Windows login 

1. Make sure you are using only your eID (not your email address) and your eID password 
2. If on campus: 
   1. Make sure the computer is connected to the internet and the domain is set to the RAMS domain at the bottom of the login screen
      1. If it is not connected to the internet, submit an IT Support Ticket or call the IT Support Center.
   2. You can try to force the domain by entering RAMS\ before your eID (ex: RAMS\rodneyram) 
      1. This will not work if there is no internet
   3. Try restarting the computer 
3. If off campus: 
   1. If you have not logged onto this computer previously, then you must come to campus and connect to SafeNet or a wired ethernet connection to update your login credentials

If you continue to have issues or get a locked message, please contact the IT Support Center for further assistance.