Why do I have to use DUO when remoting into my VCU computer?

Environment

DUO

Zscaler

Windows

Solution

Due to shifting tactics of threat actors in the post-pandemic business environment, all non-Zscaler devices must authenticate with MFA to use the Remote Desktop Protocol when connecting to a VCU computer.

1. For Windows computers, the DUO prompt will appear when individuals attempt to log in over RDP under the following circumstances:

    • When the computer is on campus, and 1) the individual is accessing it from a non-VCU-managed machine or 2) the individual is accessing it from a VCU-managed machine without an active ZScaler connection.

    • When the computer is at home or an alternative location (non-VCU network).

2. For Windows servers, MFA prompts will appear if you RDP to a Windows server from a non-VCU-managed machine, or from a VCU-managed machine without an active ZScaler connection.

 

The Windows login prompt will look similar to the following:

Image

Solution Properties

Keywords
rdp remote 2fa
Solution ID
240905151552977
Last Modified Date
11/03/2025 08:34:02 AM
Taxonomy
  • Access and Identity Management > DUO Two-factor Authentication
  • Software > Windows
  • Network and Security > Zscaler
Collections
  • IT Professionals
  • Technology Services
  • VCU (Auth)
  • VCU (Public)
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