Error: The service provider in your current location is restricting access to the Internet. you need to log on with the service provider before you can establish a VPN session. You can try this by visiting any website with your browser.

• When trying to log onto the RamsVPN client (Cisco AnyConnect), you get the error:
  The service provider in your current location is restricting access to the Internet. You need to log on with the service provider before you can establish a VPN session. You can try this by visiting any website with your browser.
  
• You still have access to the internet, but cannot log onto the VPN. 

• Cisco AnyConnect
• macOS
• Windows

1. Log into Remote Gatekeeper and try connecting again. See Remote GateKeeper Overview for instructions. CAUTION: If you cannot login to Remote Gatekeeper, you will need to request access.
2. If the error persists, quit and reopen the Cisco Secure Client, then try again.
3. If the error still persists, disable Captive Portal Detection:
   1. Navigate to the Cisco AnyConnect Settings via the gear icon in the client window.
       
   2. Under Preferences, check Disable Captive Portal Detection.
      
   3. Restart the Cisco Client and test the connection.
4. If the error still persists, ensure you have turned off iCloud Private Relay.
   1. For macOS, review these instructions: https://support.apple.com/en-us/102022 
   2. For iOS/iPadOS, review these instructions: https://support.apple.com/en-sg/guide/iphone/iph499d287c2/ios 
5. If the error continues, contact your internet service provider (ISP) to inquire about your IP address settings
   1. Changing from a Dynamic to a Public or Hybrid IP address may clear up the issue. Your ISP can change these settings for you.

This error may be the result of one or more problems:

• Connections to RamsVPN are blocked by default. You must first connect to VCU Remote Gatekeeper.
• The Cisco Secure Client may cache the connection issue and prevent future connections until it is restarted.
• Your IP address may have changed since you authenticated to Remote Gatekeeper, resulting in an unrecognized device. 
• Your device is using a proxy or private relay resulting in an inconsistent connection to the Cisco AnyConnect appliance.