Symptoms
Emails addressed to your vcu.edu account are being automatically forwarded to your vcuhealth.org email. You would like to forward the emails to another address (such as alumni.vcu.edu) or not have any forwarding at all.
Environment
- vcuhealth.org email
- vcu.edu forwarding
- Outlook
Solution
University policy states that those with a SOM or VCUHS affiliation will have their emails forwarded from their vcu.edu email to the vcuhealth.org email by default. The vcu.edu inbox does not exist and cannot be accessed, and the address is solely for forwarding.
The only exception is if someone with a SOM or VCUHS affiliation is also a current student. In this instance, the vcu.edu inbox is active, and forwarding can be rerouted. If you graduate or are no longer enrolled, your inbox will default back to the vcuhealth.org forwarding rules.
If you are no longer affiliated with VCUHS, you will need to contact your HR rep to have them clear your active role.
Workaround
There is no workaround.