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Problem: I don't want my vcu.edu emails to arrive in my vcuhealth.org inbox

Updated 06/24/2025 04:18:10 PM
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Summary

Emails addressed to your vcu.edu account are being automatically forwarded to your vcuhealth.org email. You would like to forward the emails to another address (such as alumni.vcu.edu) or not have any forwarding at all. 

Symptoms

Emails addressed to your vcu.edu account are being automatically forwarded to your vcuhealth.org email. You would like to forward the emails to another address (such as alumni.vcu.edu) or not have any forwarding at all. 

Environment

  • vcuhealth.org email 
  • vcu.edu forwarding
  • Outlook

Solution

University policy states that those with a SOM or VCUHS affiliation will have their emails forwarded from their vcu.edu email to the vcuhealth.org email by default. The vcu.edu inbox does not exist and cannot be accessed, and the address is solely for forwarding. 

 

The only exception is if someone with a SOM or VCUHS affiliation is also a current student and is taking courses in the current semester. In this instance, the vcu.edu inbox is active, and forwarding can be rerouted. If you graduate and/or are not currently enrolled, your inbox will default back to the vcuhealth.org forwarding rules. 

 

If you are no longer affiliated with VCUHS, you will need to contact your HR rep to have them clear your active role. 

Workaround

There is no workaround. 

Keywords: vcuhealth.org email raexternalrequest

Need help?

Call 804-828-2227

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Solution ID
240807104522247
Last Modified Date
06/24/2025 04:18:10 PM
Taxonomy
  • Communication and Collaboration > VCUHS O365 Email
Collections
  • VCU (Public)

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