Skip to content

How to set an account to reclaim in Fischer

Updated 

Environment

Fischer

Solution

The Reclaim Account button allows you to set a user's account to reclaim. By clicking this button, it resets a user's account, and allows them to restart the eID Claim process. It removes: 

  • Alternate email
  • Alternate phone number 
  • DUO enrollment

This can give a user a fresh start, especially if they no longer have access to an email or phone number listed on the account, or something has gone wrong during the DUO Enrollment process.