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Requesting a new agent id

Updated 

Summary

Requesting a new agent id for new hire.

Environment

Monroe Park Campus

VCU Health Campus

Solution

  1. Submit a ticket to Telecommunications and provide the following information:
    1. End User's first and last name
    2. the billing index
    3. the unique extension (if you have it)

 TIP: Provide an existing agent id to duplicate to ensure the new agent id is programmed correctly for the department

Keywords: new agent ACD extension Request Cherwell