Phone does not recognize the QR code or the pin code when registering for DUO

Symptoms

Phone does not recognize the QR code or the pin code

Environment

DUO Mobile

Solution

For assistance, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu.


Cause

Your phone's operating system is not recognized.

Outcome

The support team will assist you in activating your device.

Solution Properties

Keywords
duo registration qr-code
Solution ID
240627084624800
Last Modified Date
07/07/2025 09:22:39 AM
Taxonomy
  • Access and Identity Management > DUO Two-factor Authentication
Collections
  • VCU (Public)
  • Technology Services
  • IT Professionals
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