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How to change your eID

Updated 03/10/2026 12:26:13 PM
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Environment

  • eID Manager
  • https://eid.vcu.edu 

Solution

An eID can only be changed in the following circumstances:

  • Preferred name change. See Call Me By My Name.
  • Legal name change. This update must be submitted through the University Registrar or Human Resources.
  • Existing eID incidentally contains obscene or offensive language.

Any change requests resulting from a name change must occur after the name has been updated. It takes 1 to 2 hours to reflect on the website below after the change has been processed.

 NOTE: eID changes can take between 24 and 48 hours to reflect in centrally managed systems after they have been submitted. Access to these systems may be interrupted until the update is complete. Canvas can take longer, and some systems may not be available under their old or new eID without intervention from the system owner.

How to generate a new eID

  1. Log in at eid.vcu.edu 
  2. Go to the My Profile tab
  3. Click Profile
  4. Click the Generate new eID button
    Image
    1. Selecting this will update the eID with the new name using the standard naming convention: Last Name(max:10 char) + First Initial [+ Middle Initial][+##].
  5. The system will send an email to your Non-VCU Email with your new eID and further instructions.
  6. If you do not see the Generate eID button, it means something hasn't run correctly on the back end.
For assistance, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu.
Keywords: eid change username switch raexternalrequest

Need help?

Call 804-828-2227

Related Articles

  • eID
  • How to claim an eID
  • eServices Overview
  • DUO 2Factor Authentication
  • How to find your eID
Solution ID
240626122821587
Last Modified Date
03/10/2026 12:26:13 PM
Taxonomy
  • Access and Identity Management > eID
Collections
  • IT Professionals
  • Technology Services
  • VCU (Auth)
  • VCU (Public)

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