Symptoms
When trying to log into your account, you get the error, "Your DUO account is disabled and cannot access this application."
This can occur across personal eID accounts, generic accounts, and Banner secondary accounts.
Environment
DUO 2Factor
Solution
Cause
Your DUO Profile is disabled or does not exist. If you have not signed into an account in over a year, DUO marks the account for deletion.
Outcome
You should be able to log in once your account has been re-enabled by an ITSC technician.