Symptoms
While registering for classes, you encounter the error: undefined. Please contact the help desk.
Other error wording:
CRN (Course CRN) - Undefined
Environment
eServices, Banner
Solution
- Clear your cookies and cache: https://go.vcu.edu/itsc/clear
- Restart the browser
- Visit https://go.vcu.edu/eservices
- Verify class registration is successful
If you are still unable to register for classes, contact the IT Support Center: 804-828-2227.
Cause
Your browser cache contains invalid or corrupt data.
Outcome
You will no longer receive the error while registering for classes.