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eServices Error: undefined (during class registration)

Updated 05/21/2025 02:20:01 PM
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Symptoms

While registering for classes, you encounter the error: undefined. Please contact the help desk. 

Other error wording: 

CRN (Course CRN) - Undefined

Environment

eServices, Banner

Solution

  1. Clear your cookies and cache: https://go.vcu.edu/itsc/clear
  2. Restart the browser 
  3. Visit https://go.vcu.edu/eservices 
  4. Verify class registration is successful

If you are still unable to register for classes, contact the IT Support Center: 804-828-2227.

Cause

Your browser cache contains invalid or corrupt data. 

Outcome

You will no longer receive the error while registering for classes. 

Keywords: Banner eServices

Need help?

Call 804-828-2227

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Solution ID
240531105444333
Last Modified Date
05/21/2025 02:20:01 PM
Taxonomy
  • Business Technology > Banner
Collections
  • VCU (Public)

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