Summary
Environment
VCU
Solution
Table of Contents
VCU IT Support Center
The IT Support Center (ITSC for short) is one of the primary technology support resources VCU students have access to 24/7 via phone, as well as email and in-person support during normal business hours. They offer assistance with installing software, getting connected to VCU SafeNet Wireless, resetting your VCU eID password to regain access to your account, and much more! The IT Support Center also offers loaner laptops for VCU students to checkout for up to a week at a time.
To learn more about the IT Support Center, book equipment, or schedule a consultation, visit their website at https://go.vcu.edu/itsc. You can also contact the ITSC directly via phone at (804) 828-2227 or via email at itsc@vcu.edu. You can also submit a ticket directly by visiting https://itsupport.vcu.edu and selecting the appropriate category.
Monroe Park Campus
James Branch Cabell Library
901 Park Ave Room B30 (located on the lower level)
NOTE: The IT Support Center is a department of VCU Technology Services.
VCU FixIt
Located next to the RamTech technology store within the VCU Barnes & Noble Bookstore on West Broad Street (address below), VCU FixIt offers computer repair services for Apple and Dell computers. In addition to these services, they also offer support for malware/virus removal, operating system installation/reinstallation, and data backup/transfer.
VCU FixIt alongside the RamTech technology store also offers a customized computer warranty program called RamSupport for VCU students, faculty, and staff which provides hardware repairs, accidental damage, and other services for a fee for any Apple or Dell computer (RamSupport must be purchased within 1 year of original purchase of the device). While some services may be provided under warranty or a service plan, others may only be available for a fee.
To learn more about FixIt, you can contact them via phone at (804) 827-9334 (Monday - Friday 9am to 5pm Eastern Time), or via email at fixitservice@vcu.edu. VCU fixIt is located inside the VCU Barnes & Noble Bookstore at the RamTech technology store at 1111 West Broad St, Richmond, VA 23284. NOTE: VCU FixIt is a department of VCU Technology Services and works with RamTech which is managed and operated by Barnes & Noble through an agreement with VCU Business Services and VCU Technology Services.
RamTech at the VCU Barnes & Noble Bookstore
RamTech (part of the VCU Barnes & Noble Bookstore) serves as the primary on-campus technology store for VCU students offering Apple computers in-stock (Dell computers available for special order), as well as a variety of other technology products and accessories.
RamTech works closely with the VCU FixIt department to offer RamSupport, a customized warranty program specifically designed for VCU students, faculty, and staff to provide both hardware repair and accidental damage coverage for any Apple or Dell computers as well as loaner laptops for the duration of the repair for your laptop.
To learn more about RamTech and the RamSupport warranty program visit https://ramtech.vcu.edu. You can also contact the RamTech directly via phone at (804) 828-8324 or via email at ramtech@vcubooks.com.
RamTech is located inside the VCU Barnes & Noble Bookstore at the RamTech technology store at 1111 West Broad St, Richmond, VA 23284. NOTE: RamTech is managed and operated by Barnes & Noble through an agreement with the VCU Business Services and VCU Technology Services departments. VCU fixIt is a department of VCU Technology Services and works closely with RamTech.
VCU ResNet
If you live in a resident hall on-campus and are having network issues, check with VCU ResNet as they may be able to help. Visit https://itsupport.vcu.edu and search for the Residence Hall Connectivity category to submit a ticket for support. NOTE: VCU ResNet is a department of the Division of Student Affairs.
School specific resources
College of Engineering Technology Support for Students (email)
School of the Arts Technology Support for Students