Customer reports that they keep getting notifications on their mobile phone that there is a sign-in request for the Google Drive and Docs apps.
Notifications continuously appear for the Google Drive and Google Docs mobile apps.
Remove the alumni account from the mobile device using these steps:
- Go under Android Settings
- Find "Passwords & Accounts" and tap on that option.
- Some Android devices may have this setting labeled as "Users & accounts" or just "Accounts"
- Locate the @alumni.vcu.edu account in the list of accounts and tap on it.
- Choose the option to "Remove account"
Then re-add the @alumni.vcu.edu account using these steps:
- Go to your device’s Settings, then select “Accounts” or “Users & accounts.”
- You may need to select the “Personal” section first, then “Accounts” on some devices.
- Select “Add account” then select “Google”
- In the "Email or phone" field, enter your @alumni.vcu.edu email address.
- Select Next.
- Enter the password associated with your alumni account. Complete 2-Factor Authentication if prompted.
- Select "I Agree" on the Terms of Service page.
Repeated notifications for sign-in requests will stop.
- Keywords
- Google Alumni Drive
- Solution ID
- 240401162255400
- Last Modified Date
- 05/23/2025 04:06:06 PM
- Taxonomy
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- Collections
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VCU (Auth)
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Technology Services
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IT Professionals
- Views
- 0