Summary
Customer reports that they keep getting notifications on their mobile phone that there is a sign-in request for the Google Drive and Docs apps.
Symptoms
Notifications continuously appear for the Google Drive and Google Docs mobile apps.
Environment
- Android 14
Solution
Remove the alumni account from the mobile device using these steps:
- Go under Android Settings
- Find "Passwords & Accounts" and tap on that option.
- Some Android devices may have this setting labeled as "Users & accounts" or just "Accounts"
- Locate the @alumni.vcu.edu account in the list of accounts and tap on it.
- Choose the option to "Remove account"
Then re-add the @alumni.vcu.edu account using these steps:
- Go to your device’s Settings, then select “Accounts” or “Users & accounts.”
- You may need to select the “Personal” section first, then “Accounts” on some devices.
- Select “Add account” then select “Google”
- In the "Email or phone" field, enter your @alumni.vcu.edu email address.
- Select Next.
- Enter the password associated with your alumni account. Complete 2-Factor Authentication if prompted.
- Select "I Agree" on the Terms of Service page.
Outcome
Repeated notifications for sign-in requests will stop.
