Symptoms
You are attempting to sign into a VCU resource; however, after entering in your eID and password, the CAS (Central Authentication Service) sign-in page is providing you with a five digit code that you are unable to enter into DUO mobile.
Environment
CAS, DUO, iOS, Android
Solution
Using your mobile device's app store, ensure that DUO mobile is up to date. Once updated, open the DUO app, and check to make sure you have the VCU profile listed and that it is not showing as "Account disabled."
If the VCU profile is no longer listed, or is showing as "Account disabled," please contact the VCU IT Support Center at 804-828-2227, option 1, and one of their technicians will verify your account and assist you in re-activating the VCU profile on the device.
Cause
The DUO application on your mobile device may be out of date, or your VCU profile is no longer listed in the DUO application (or is listed as disabled).
Outcome
You will be able to complete your sign-in to the VCU system
Workaround
N/A