How to clear your browser cache and cookies

 NOTE: TL;DR 

1. Check for errors in the URL
2. If the URL is correct, clear your cache and cookies
   1. Choose the 7-day clear option at minimum. Clearing for the last 24 hours may not fix the issue
3. Restart your browser to test the site 
4. If you are still encountering the error, submit a ticket

Wait!

Suppose you need to clear your cache, cookies, and history for troubleshooting purposes but aren't yet prepared to lose the content listed above. In that case, you may wish to consider using a private browsing window in your preferred browser as a temporary solution. For instructions, see:

• Private Browsing (Firefox)
• Browse in private with Incognito mode (Chrome desktop and Android)
• Browse InPrivate in Microsoft Edge
• Browse privately (Safari)
• Turn Private Browsing on or off on your iPhone, iPad, or iPod touch

Mobile browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

• Go to Settings and choose Apps or Application Manager.
• Swipe to the All tab.
• In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
• Exit/quit all browser windows and re-open the browser.

Chrome for Android

• Tap Chrome menu > Settings.
• Tap (Advanced) Privacy.
• From the "Time Range" drop-down menu, select All Time.
• Check Cookies and Site Data and Cached Images and Files.
• Tap Clear data.
• Exit/quit all browser windows and re-open the browser.

Safari for iOS

• Open your Settings app.
• Tap Safari.
• Tap Clear History and Website Data and confirm.
• Exit/quit all browser windows and re-open the browser.
  
  

Chrome for iOS

• Tap Chrome menu > Settings.
• Tap Privacy.
• Tap Clear Browsing Data.
• Choose the data type you want to clear.
• Tap Clear Browsing Data.
• Exit/quit all browser windows and re-open the browser.

Desktop browsers

Chrome

• In the browser bar, enter:

   chrome://settings/clearBrowserData

• At the top of the "Clear browsing data" window, click Advanced.
• Select the following:
  • Browsing history
  • Download history
  • Cookies and other site data
  • Cached images and files

  From the "Time range" drop-down menu, you can choose the period for which you want to clear cached information. For example, to remove your entire cache, select All time.

• Click CLEAR DATA.
• Exit/quit all browser windows and re-open the browser.

Firefox

• From the History menu, select Clear Recent History.

  If the menu bar is hidden, press Alt to make it visible.

• From the Time range to clear: drop-down menu, select the desired range; select Everything to clear your entire cache.
• Next to "Details," click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
• Click Clear Now.
• Exit/quit all browser windows and re-open the browser.

Microsoft Edge

• Click the Hub icon (it looks like a star with three horizontal lines).
• Click the History icon (it looks like a clock), and then select Clear all history.
• Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
• After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Internet Explorer

• Select Tools > Safety > Delete browsing history....

  If the menu bar is hidden, press Alt to make it visible.

• Deselect Preserve Favorites website data, and select:
  • Temporary Internet files or Temporary Internet files and website files
  • Cookies or Cookies and website data
  • History
• Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
• Exit/quit all browser windows and re-open the browser.