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How to claim an eID

Updated 

Environment

Fischer, myeid.vcu.edu

Solution

Note: 

  • Employees can't claim their eID until their HR new hire paperwork has been completed in Banner
  • Prospective students can't claim their eID until Admissions accepts their application in Banner

 

  1. Go to https://myeid.vcu.edu and click on the Claim my eID button
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  2. On the following page, enter 2 of 3 pieces of information to proceed (you are on the correct page if you see Identity Claim in the left corner)
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    1. The date of birth must be entered with slashes
    2. The V# must include a capital V at the beginning
    3. The VCUCard # must be the full 16 digit card number on the front of the card with no spaces
  3. Click accept for the Acceptable Use TOS
  4. DUO 2Factor: 
    1. If you already have DUO 2Factor set up: validate your credentials 
    2. If you do not have DUO 2Factor, follow the instructions to enroll and activate your profile 
  5. You will now be given your eID; click Next to continue
  6. Enter a non-VCU email (required) and a personal mobile (optional). These are used for password recovery only
    1. The personal email must not be an @vcu.edu email address, however, an @vcuheath.org account is acceptable (but not preferred)
    2. The phone number should be entered as only digits with no hyphens
    3. If using a gmail.com persona email, make sure that gmail is all lowercase. A capital G in gmail will cause the system to throw an error
  7. Reset your password, taking care to follow the guidelines
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  8. Once you have completed the eID claim process, you will be shown your information in the Account Management Portal Profile. You do not have to take any further actions