How to Open a Microsoft Support request for a Surface/Surface Book/Surface Pro

Summary

Hardware problems with a Surface typically require a whole-unit replacement. These are processed by Microsoft after confirming the issue

Environment

Microsoft Surface devices, Microsoft Support website.

Solution

Users submit a ticket with their IT support representative for hardware service.

IT support submits a request to Microsoft for service/replacement after troubleshooting has been performed to Microsoft's satisfaction.

Solution Properties

Keywords
Microsoft Surface Surfacebook
Solution ID
240318125751500
Last Modified Date
11/05/2025 12:15:57 PM
Taxonomy
  • Departmental IT Support > Technology Services Desktop Services
  • Software > Windows
Collections
  • IT Professionals
  • Technology Services
  • VCU (Auth)
  • VCU (Public)
  • TS - Desktop Services
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