Symptoms
When logging into the Central Authentication Service (CAS), you encounter an error that you are not enrolled in DUO.
Environment
Central Authentication Service (CAS), DUO 2Factor
Solution
Call the IT Support Center at 804-828-2227 so a technician can verify you and enroll you in the DUO 2Factor Authentication.
Cause
All current and former VCU faculty, staff, and students must be enrolled in DUO 2Factor authentication to access VCU resources.
Other causes: you have started the eID claim process but did not finish 2Factor enrollment, you have a former affiliation and your account has been removed from DUO due to inactivity
Outcome
Once you are enrolled in DUO and have access to 2Factor authentication, you will be able to access VCU services.
Workaround
There are no known workarounds at this time.