My Zoom Cloud Recording Is Gone - Knowledge Base - Virginia Commonwealth University

Summary

User can no longer access a Zoom Cloud recording they made in the past. This is likely the result of the 60-day retention limit for recordings.

Symptoms

User finds that a Zoom Cloud recording they made in the past is no longer available.

Environment

Windows, Mac.

Solution

Recordings saved to Zoom's Cloud servers are retained for a period of 60 days, after which they are automatically deleted due to limited server space.

For users on the "Main" Zoom account (due to their association with a department that is NOT governed by HIPAA regulations): Your Zoom Cloud recording will have been backed up to VCU's Kaltura video server for long-term storage and sharing. Log in at go.vcu.edu/video and use the "My Media" tab to find your video and access the settings you need to share it with others. See this page for more information: https://academictech.vcu.edu/instructional-technologies-hub/zoom-desktop-conferencing/record-and-share-meetings/

For users on the HIPAA Zoom sub-account, Cloud Recording is disabled by default.

Cause

60-Day retention period for Zoom Cloud recordings has expired.

Outcome

Back-ups at go.vcu.edu/video provide long-term storage and sharing.

Keywords: zoom recording cloud