Zoom Meetings End at 40 minutes

User's Zoom meetings end automatically after 40 minutes.

Windows, Mac, iOS, Android.

All faculty staff and students can access a fully licensed VCU account via the VCU portal at vcu.zoom.us.  If a user's meetings end at 40 minutes, their account exists at the "Basic" level, for one of these reasons:

• The user does not exist on the VCU account.  SOLUTION:  Log in at vcu.zoom.us with a valid eID and its VCU password.  (A Zoom account may have been created elsewhere using a VCU email address, but it is only on the VCU plan if accessed via the university portal)
• The user's account was downgraded to "Basic" following a period of inactivity 12 months or longer in duration. SOLUTION: Log in at vcu.zoom.us to reinstate "Licensed" status.  Logging in via any other method will not help.

User attempted to access their account at a location other than the VCU Zoom portal.

Meetings will no longer be limited to 40 minutes.