Symptoms
You are signing into QuestionPro with your VCU email address and only seeing free features available in the Essentials edition.
You are unable to access QuestionPro features available in paid editions:
- Advanced License
- Team Edition
- Research Edition
You receive the error message: this feature applies only to licenses of team edition
Environment
QuestionPro
Solution
- Log into QuestionPro at https://questionpro.vcu.edu.
- If you still do not see the desired features, contact support.
For assistance, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu.
Cause
QuestionPro allows individuals to create free personal accounts with any email address, including VCU addresses. This may prevent you from accessing VCU's paid account.
Outcome
A QuestionPro administrator will review the incident and provide access to eligible individuals.