DUO Mobile may need to be reactivated for a variety of reasons, which may prevent you from logging in and adding a new DUO mobile device: - New phone
- New number
- Failed cloud backup restoration
- DUO isn't sending/receiving successful pushes
Please call the IT Support Center for assistance with reactivating DUO: 804-828-2227. You can prepare ahead of time by downloading the DUO Mobile app for your device:  
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