Solution Properties
Solution ID:
240624082740177
Last Modified Date:
Mon Jun 24 12:07:00 EDT 2024
Taxonomy Path:
Access and Identity Management//DUO Two-factor Authentication
Author:
keelersa
Error: Your DUO account is disabled and cannot access this application
Symptoms

When trying to log into your account, you get the error, "Your DUO account is disabled and cannot access this application." 


This can occur across personal eID accounts, generic accounts, and Banner secondary accounts. 

Environment

DUO 2Factor 

Solution

[BCB:1228:VCU Technology Services:ECB]

 

Cause

Your DUO Profile is disabled or does not exist

Outcome

You should be able to log in

Workaround