Error: Your DUO account is disabled and cannot access this application

Solution Properties

Solution ID:

240624082740177

Last Modified Date:

Fri Aug 01 13:36:48 EDT 2025

Taxonomy Path:

Access and Identity Management//DUO Two-factor Authentication

Author:

keelersa

Error: Your DUO account is disabled and cannot access this application

Symptoms

When trying to log into your account, you get the error, "Your DUO account is disabled and cannot access this application."

This can occur across personal eID accounts, generic accounts, and Banner secondary accounts.

Environment

DUO 2Factor

Solution

[BCB:1228:VCU Technology Services:ECB]

Cause

Your DUO Profile is disabled or does not exist. If you have not signed into an account in over a year, DUO marks the account for deletion.

Outcome

You should be able to log in once your account has been re-enabled by an ITSC technician.

Workaround