| | Access is not allowed because you are not enrolled in DUO. Please contact your organization's IT Help Desk. |
| Symptoms | When logging into the Central Authentication Service (CAS), you encounter an error that you are not enrolled in DUO. 
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| Environment | Central Authentication Service (CAS), DUO 2Factor |
| Solution | Call the IT Support Center at 804-828-2227 so a technician can verify you and enroll you in the DUO 2Factor Authentication. |
| Cause | All current and former VCU faculty, staff, and students must be enrolled in DUO 2Factor authentication to access VCU resources.
Other causes: you have started the eID claim process but did not finish 2Factor enrollment, you have a former affiliation and your account has been removed from DUO due to inactivity |
| Outcome | Once you are enrolled in DUO and have access to 2Factor authentication, you will be able to access VCU services. |
| Workaround | There are no known workarounds at this time. |
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